Privacy Policy

Horocosmo (operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS]) respects your privacy. This policy explains what we collect, why, and the choices you have. It is designed in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

What We Collect

  • Identity and contact details: name, phone, email, shipping and billing address — to fulfil your orders
  • Payment information: processed entirely by authorised, PCI-compliant payment gateways; we never store your card or banking details
  • Birth details (optional): if you voluntarily share your date, time or place of birth for personalised recommendations or consultations, they are used solely for that purpose, kept confidential, and never sold or shared for marketing
  • Usage data: cookies and analytics (such as Google Analytics and Meta tools) in aggregate, to improve the store

How We Use Your Data

To process and deliver orders, send transactional updates by email, SMS or WhatsApp, provide support, prevent fraud, and — only with your consent — share offers you can opt out of at any time.

Who We Share It With

Only what is necessary, with logistics partners (to deliver), payment gateways (to process payment), and service providers bound by confidentiality. We do not sell your personal data.

Your Rights

You may request access, correction or deletion of your personal data, or withdraw consent, by writing to [SUPPORT EMAIL]. We retain data only as long as needed for orders, legal and tax requirements.

Security

We use industry-standard safeguards including encrypted connections (HTTPS) and access controls. No system is perfectly secure; we ask you never to share passwords or OTPs with anyone, including anyone claiming to represent us.

Grievance Officer

As per applicable Indian law: [GRIEVANCE OFFICER NAME], [GRIEVANCE OFFICER EMAIL]. We aim to acknowledge complaints within 48 hours and resolve them within applicable statutory timelines.

Last updated: June 2026. We may update this policy; material changes will be posted on this page.