Support

Horocosmo Support

Help with orders, delivery, authenticity and returns — all in one place.

Track Your Order

You'll receive tracking on WhatsApp/SMS and email at dispatch. For status updates, keep your order number ready.

Returns & Replacements

Eligible items can be returned or replaced within 7 days — see the Return & Replacement Policy. Taxes, duties and shipping fees are non-refundable.

Shipping

Pan-India delivery with COD available. Details on our Shipping Policy.

Reach Us

• WhatsApp & phone — shared on your order confirmation
• Email support — reply within 48 business hours
• Hours: Mon–Sat, 10 AM–7 PM IST

Grievances

For unresolved concerns, see our Grievance Redressal process.